Orders can only be cancelled by customer service and cannot be cancelled from the website. If you have any questions regarding your order, you should contact customer service prior to submitting your order. We strive to ship orders as quickly as possible and we are unable to guarantee that any order will be able to be changed or cancelled once the order has been placed. All shipping errors on orders must be called in within 48 hours of delivery. If you do not report errors within the 48 hours we will not be responsible for shipping errors. Customer must have Invoice available for verification when contacting customer service regarding errors in their orders.
The customer will receive a credit for the cost of the product upon our receipt of the returned product. This credit will be issued either as a refund to the credit card used on the order or as a store credit for use on our website. Refunds processed to a credit card can take 1-3 business days or more to reflect on your account, depending on your bank's policies regarding refunds. Initial cost of shipping is the customer's responsibility to pay and is not refundable.
We strive to ensure that all orders are shipped with the correct product and arrive in the best condition possible. Any issues must be reported with 48 hours of receipt of the product or order issues may not be covered. If you are unsatisfied with the condition of your product or receive the incorrect product, please contact customer service for assistance. In most cases, the correct or replacement product will be sent out along with a return label for the return of the damaged or incorrect product. The product must be unused/unopened and opening or using damaged or incorrect product will be considered acceptance of the product received. If you choose to keep the product received, we will make adjustments to your account to reflect the correct pricing by issuing store credit or requesting to charge your card for any additional amount due. Verification such as pictures of the received product may be requested to complete the credit. Please have your invoice available as we may require information from the invoice itself.
Authorization must be received from customer service prior to return of any product and can be requested for 30 days from delivery of product. Product must be unopened and unused for full credit. Due to health reasons or other issues, not all products are returnable. Information on specific return policies will be found listed on the information pages of the product. The customer will receive a credit for the cost of the product upon our receipt of the returned product. This credit will be issued either as a refund to the credit card used on the order or as a store credit for use on our website. Refunds processed to a credit card can take 1-3 business days or more to reflect on your account, depending on your bank's policies regarding refunds. Cost of shipping is not refundable and any return cost of shipping is on the customer's responsibility to pay.