Shipping Protection by Route.com
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.
Frequently Asked Questions (FAQs)
A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
A: To protect your order against loss, theft or damage, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
A: The Route App (free) allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. Download Route’s mobile app to visually track your package and receive real-time notifications on its estimated delivery.
A: Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form. File a Route+ claim here.
A: Route’s terms and conditions are listed here.
A: For orders less than $100, Route+ costs only $.98. For orders over $100, the fee is a small percentage of your order total.
A: Look for the Route shipping protection on the checkout page under the shipping options.
A: Please email us or give us a call at 888-501-3296